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Article updated March 14th, 2017 The MP4 format plays an increasingly important role in both downloading and playing video from the Internet, especially on mobile devices. Simply put, MP4 allows for high-quality video to be delivered in a smaller size. If the video isn’t in the MP4 format, it can be converted, and we’ll help you learn how to choose an, or even a free video to MP4 converter. Digital technologies have created an explosion of video communications. People now have high-definition (HD) video cameras in their smartphones and can upload and share videos on social websites. Traditional broadcasters, cable outlets, and Hollywood studios are extending their reach through the Internet.
Many online service providers are competing for their niche in this new world of online video. As we become more reliant on these technologies, the MP4 format helps enable nearly everyone to be both a creator and a consumer of video applications. MP4 files also permit faster, more efficient distribution over the Internet.
HOW TO DOWNLOAD MP4 VIDEOS There are certainly other ways to available online, but RealPlayer Cloud and the included RealDownloader make it easy in as little as one click, and it’s free. Just about any content you can think of is available online. Whether you’re looking to download MP4 videos, MP4 music videos, YouTube videos as MP4, how-to’s, network TV shows, sports, science, politics, the arts, corporate training or whatever – it can all be found online. Download MP4 Videos RealPlayer Cloud offers a one-click solution to downloading MP4 videos. Once you’ve installed a free version of the RealPlayer Cloud desktop app, simply watch the MP4 video online, hover over the top right corner of the video as it’s playing and click on the “Download This Video” option on Fire Fox and Internet Explorer. On Chrome, click the flashing “down” icon in the top right corner of your browser to select any video from the page you’re on to download. A word of caution: Be skeptical of websites offering free movie downloads, particularly of recent films. Hollywood isn’t in the business of giving away product.
Say you want to see the, referred to as trailers, before deciding to spend money at the theater. Not a problem. The major movie studios need to market their product, so they provide trailers, along with interviews and other background material to a number of websites to help sell their films.
ComingSoon, Fandango, Metacafe, and Traileraddict are just a few that offer access to watching and downloading MP4 movie trailers. RealPlayer downloads MP4 files fast and easy. RealPlayer automatically prompts you to “Download This Video” when the cursor is within the frame of a video. HOW TO PLAY MP4 VIDEOS If you are looking for software to play mp4 files, it’s simple to play a MP4 download with the Cloud desktop app. Once you have the free application, double-clicking on the thumbnail in the RealPlayer Cloud Library opens the Now Playing window and plays the video in its native format and resolution.
The “mp4” format identification is shown in the bottom right of the control bar. Get more details about the clip by right-clicking on the thumbnail and selecting “Clip Info/Edit Clip Info.” It confirms the title, MP4 format, file size, quality (as Kbps), audio channels, screen dimensions, source, and where the file is stored. HOW DO YOU KNOW WHAT YOU’RE WATCHING ON THE WEB IS MP4? Unfortunately, you often don’t. Although many social sites accept and encourage people to upload videos in the MP4 format, ultimately it’s at the discretion of the website. Is still widely used on all types of sites. Commercial sites use what’s most economical and best for business.
More and more that is MP4. Download RealPlayer to Play MP4 Videos Watch Your Videos Anywhere with RealPlayer.
Hmmm Today is June 12th. Do you mean Version 15?
I think that’s the most current, but could be wrong about that. Apparently there have been some reports of difficulties with MP4 files.
Typically, it runs fine though. One of suggestions is to add additional codecs such as or I’m running v. 15, and have never had a problem with downloading or playing MP4 from any source. I do have both QuickTime and CCCP installed for various testing and comparison reasons. Let us know if you find a solution, or are still having trouble. I don’t know what the relationship between installing Windows and WMP has to do with downloading MP4 vs.
That said, FLV is a file format container that can run H.264, which is the most popular codec on the Internet, and can indeed play 1080p and 720p HD video. You should be able to download and play a FLV 1080p or 720p HD. It would be unusual to have the choice of downloading a specific format. There certainly are sites where you can choose a format and even the codec, but most sites stick to a format, offering different resolution qualities. What site are you downloading from?
Is there something wrong with the FLV version of the video? I personally prefer MP4 because it’s from the MPEG-4 standard, but Flash with H.264 should be OK. What is the problem you’re having in playing FLV? Is QuickTime installed? If you’re using Chrome, switch to Firefox or IE. There are known problems with Chrome, which are being worked on.
Try doing a clean REinstall of RealPlayer. Be sure to UNinstall all RealPlayer applications you may have on your machine. Do a restart.
Download and install a fresh version of RP 16. Hopefully, that will resolve the download issue. No, the pop-up blocker isn’t a factor. Yes, you can download multiple videos.
It’s not quite a “queue” in the typical sense, where you would select several videos, and then execute the downloads in a sequence where video 2 doesn’t start downloading until video 1 is done. With the Downloader, you select the video, click “Download This Video” then find the next video and repeat the process. Do this for as many videos as you want. The downloads take place simultaneously, depending on the speed of the Internet connection and your computer. You’ll see the progress of each in the Downloader window. GDB, You definitely should NOT have a problem playing MP4 files with RealPlayer 16 Plus.
Plus also handles the H.264 codec, so conversions and transfers are also possible. These prompts to upgrade seem to happen every so often. Why, I don’t know. The only thing I can suggest is that you do a complete REinstall of RP 16+.
Do an UNinstall of all RealPlayer software on your machine first, and Restart your machine. Then, download and install a fresh version of RealPlayer 16 Plus. Be sure to “Sign In” to activate PLUS.
If that doesn’t work for you, I’ll have to direct you to. You’ll have priority because you’ve paid for the premium version. Let us know how things go. Naomi, There have been some problems with comments and responses being properly displayed.
The techs are working on it. For your MP4 problem, try installing. That should both fix your MP4 playback problems, plus give you advanced conversion capabilities. This has been an ongoing problem with RealPlayers users being confused about MP4 playback and conversion capabilities.
If QT doesn’t work, get back to me. This problem exists wirg RP 15 and 16′ but RP 16 Plus should be fine.
You just don’t need to spend the extra money for the MP4 feature. Hi Alexandra, Videos downloaded from an HTML5 site will have the file extension.webm.
To play a.webm file you will need to download the codec: 1. Download codec from this link: 2. Extract the contents of webmdshow-0.9.12.0-20101216.zip 3.
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Install using the file Installwebmdshow.exe This is an install package and will run once downloaded. If file does not run automatically, double-click it and the file will start installing. If that doesn’t work, please send an email to so that we can help further. I spent a couple of days to install and uninstall Real Player many times without success. I saw your posting and hope that you can help. I installed Real Player 16 (free version) for my Windows 8 64 bit laptop and when I click on a MP4 file to play, I only get a pop up to tell me to upgrade to Plus. I clicked NO THANKS then I got another pop up for other promotion.
I clicked close and then I am back to the original library list. This is in a loop that no matter how many times I tried I am just getting the pop up. I contacted support and was told to install Quick Time and it will resolved the problem. I did that but my problem didn’t go away.
But with Real Player 16, I can download video from web without problem, I just can’t play video. I then uninstall and install Real Player 15 instead and it plays mp4 no problem but won’t download video from the web.
Can you help? Hi yes I already have Quicktime installed. In my Real Player downloads file in ‘My videos’ Windows file I notice that these files in detail view do not show up with the little ‘r’ mini logo against them like the Flash video files downloaded from Youtube, these Mpeg movie files have the Quick time mini logo against them. However they do not play in there either. It shows 00.00/0.00 in the time frame in quick time but in realplayer the relevant downloaded mp4 shows the player playing for the 5.01 time frame playing from 0.00 to 5.01 but nothing showing or sound. Hi, I have noticed exactly the same problem asYdaltak.
Basically all MP4 files downloaded from YouTube with RealDownloader are not playable with any of my media players (I have MediaPlayer, QuickTime and RealPlayer installed on my PC). With QT and RP there is only a black screen and no sound even though the progress bar indicates the the video is played and with MP there is an error message saying that Windows Media Player cannot play the file. I also have another observation that may not be directly related with Real team, but maybe they can provide some comments on that too.
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I have several hundreds videos dowloaded from YouTube with earlier version on RealDownload and all those files are stored in Flash (FLV) format. Now when I download a video from YouTube it’s always stored in MP4 format and there is apparently no way to change the format at the RealDownloader. So the question is that has YouTube recently changed the format of all videos at their servers or are there some changes implemented the latest version of RealDownloader that prevent storing the videos in FLV format? Many thanks for you assistance!
Having installed the latest version of RealPlayer I noted that on loading RealPlayer, home screen clicking the top left corner and selecting preferences the previous “Recording and Download” choice no longer appears at the bottom as previous, it only reads “Recording”. However i did find that by opening Real Downloader the facility appears by clicking top leftpreferences. Selecting the first box to have the download this video button appear on videos does not make the button appear.
I have switched off and restarted and still no luck. This worked last week and does not work since installing the latest Adobe flash player update yesterday. My operating system is Widows XP with Internet Explorer 8. In managing add-ons, Flash Player v 11.7.700.169 and RealNetworks Download and Record Plug-in for Internet Explorer v 1.3.1.2 are both enabled. I have down loaded the K-lite codec full and on the download screen preferences changer the down load to “downloaded to Pc or Mac” and the button comes up but then the Realdownloader screen will not come up!! Running windows 7 home premium 64 bit on an HP machine.
Within the past week or so, probably after a windows update, “Real Player” now refuses to play the audio of any FLV videos. Including those shown on the RP main library screen. They all work just fine in winamp and VLC and a couple of other players as well as windows live movie maker, but not windows media player. I have installed various codec packages including k-lite, which reported a couple of broken ones. Did a system restore and a few other things and still no audio.
So what is the fix? Hi Steve, Sorry for the inconvenience, our technical team is aware of this issue and currently working on it, however as a workaround please try this step. Open IE — Tools — Manage Add-ons — Toolbars & Extensions — Show All add-ons. Disable Shockwave Flash Object 3. Close window 4. It will prompt to ‘Upgrade Adpbe Flash Player’ 6.
Go through the process of updating Adobe Flash Player 7. Once completed, close & re-open IE 8. Go back to Manage Add-ons & ‘Enable’ Shockwave Flash Object 9. Close & re-open IE 10.
Attempt to download. Now files should get downloaded in.FLV format. If that doesn’t work, send an email to so that we can help you further. After spending numerous days and hours am completely out of ideas what happened with Real Player download functionality. Not so far it started download video files from sites what i used for year, in MP4 format without sound at all. Before, it was manage to download usually in FLV format.
Not anymore Am running Windows 7 64 bit and all possible solutions was try already. Still not result. Weird thing made me curious, specially when i realize one particular video was downloaded in April 29 as FLV video and perfectly playable on everything’s, and after an upgrade for Real Player, it try to download it as MP4 on may 7h but not sound at all. Here a link / /. Than i find same result with many other web sites what i used to download video clips with Real Player. I install and reinstall numerous times both v.15 and 16.Also used standalone dowloader. It still refuse to download/convert audio stream on MP4 files, downloaded from sites what work last cpl years before.
I have latest K-Lite codec pack instated and also all last version from Adobe Flash Player. Everything enabled in Manage Add-on and Active X filtering turned off. Was tested on last versions of IE9 and IE10, with Firefox 21.0. As i mention that, it happened in last cpl weeks after upgrading to last Adobe Flash and Real Player itself.
I was able using alternative software called YTD, to download same video on top of my post with much better quality and Audio #0: AAC at 192 Kbps 2 channels, 44.1 KHz Real Player at any settings download only video, even at website clip play sound perfect and it YouTube posted: 367 Kbps,640.360 (16:9) @29.970 fps, AVC (Main@L3.0)(Cabac /3 Ref Frames) NO AUDIO. Plz need help to clarify that. If it temporary problem and gonna be fixed by devs or permanent? Reason for that, because i cannot use YTD at some sites.
Only Real Player was working and i been happy with that and really don’t like to see it become useless now. Thank you in advance. The solution for downloading and playing mp4-files: 1. Open IE — Tools — Manage Add-ons — Toolbars & Extensions — Show All add-ons. Disable Shockwave Flash Object 3. Close window 4.
It will prompt to ‘Upgrade Adpbe Flash Player’ 6. Go through the process of updating Adobe Flash Player 7. Once completed, close & re-open IE 8. Go back to Manage Add-ons & ‘Enable’ Shockwave Flash Object 9.
Close & re-open IE 10. Attempt to download. Now files should get downloaded in.FLV format. Now flv-files will be downloaded und I can play them. Hi Pikah, Sorry for the inconvenience, this is due to changes made at YouTube and we are working with YouTube to resolve the issue.
However, here are some steps we think might resolve the issue. Workaround steps for Internet Explorer 1. Open Internet Explorer 2.
Click on Tools 3. Go to Manage Add-ons 4. Disable Shockwave Flash Object 5. Close & reopen Internet Explorer 6. Go to and play the video you want to download 7. It will prompt to ‘Upgrade Adobe Flash Player’ (Ignore this message) 8.
Attempt to download. Now files should get downloaded and are playable If that doesn’t work, send an email to so that we can help you further. Guys, by now you should be well aware that RealPlayer Downloader 16 has a serious bug in it. I count numerous repeats of the same issue in the thread above. Essentially the new version has a critical flaw and doesn’t download MP4 in usable format.
You haven’t solved it in a month. How about following prudent IT practice and rolling back to the earlier versions that did work, RP Downloader 15 or earlier, until you have a fix and can either re-release version 16 or jump to version 17.
Please do something about it asap. Hi Rick, This is due to changes made at YouTube and we are working with YouTube to resolve the issue. However, try few work around steps for Internet Explorer to fix the issue: 1.
Open Internet Explorer. Click on Tools. Go to Manage Add-ons. Disable Shockwave Flash Object. Close & reopen Internet Explorer. Go to and play the video you want to download.
It will prompt to ‘Upgrade Adobe Flash Player’ (Ignore this message). Attempt to download. Now files should get downloaded and are playable. Hello friends, I think RP has nothing to do with this problem, it’s youtube that has rendered the videos practically unplayable for any media player. I explain here why, Some 8 months ago I uploaded a video of my property and it was FLV format, now if I try to download it, it’s MP4 after download and unplayable.!!
Second point; Some months ago I downloaded FLV videos normally using RP15, today when I try to download the same same videos using the same links and the same RP15, today those downloaded files are in MP4 formats which a few months ago used to be FLV. All this leads to believe that YouTube has screwed everything!! But on other sites, other than youtube, I still use RP15 and most of the times (90%) it downloads normally FLV files as always.!! Now, little by little I’m trying not to use youtube anymore.!! Real Player Team. It does seem the problem is with the Flashplayer. I followed the workaround below.
Downloaded a video and walla! Malayalam novel online reading. Here is the work around from the link. Good luck people.
The following steps should work for customers who are on Windows 7 or 8 and are using Internet Explorer (version 9 or higher) to download videos. Click the Tools (gear) icon at the top right of the browser and select Manage Add-ons. Under Adobe Systems, click on “Shockwave Flash Object” and click the Disable button that appears at the bottom right of the window.
Close the Manage Add-ons window. It will prompt you to “Upgrade Adobe Flash Player”–ignore this message. Try downloading a video. It should successfully download and play in RealPlayer. Like most of the people here, I cannot play AT ALL mp4 files downloaded from YouTube using RP version 16.
Gomplayer, shows only video but no audio. I’ve downloaded and installed Quicktime already. Some of you suggested a way round which does not work for me (Windows 7).
Open IE — Tools — Manage Add-ons — Toolbars & Extensions — Show All add-ons. Disable Shockwave Flash Object 3. Close window 4.
It will prompt to ‘Upgrade Adpbe Flash Player’ 6. Go through the process of updating Adobe Flash Player 7. Once completed, close & re-open IE 8. Go back to Manage Add-ons & ‘Enable’ Shockwave Flash Object 9. Close & re-open IE 10. Attempt to download.
Now the files ARE STILL IN mp4. NO VIDEO, NO AUDIO with RP. ONLY VIDEO with Gomplayer and Windows Media Player. Seems RP 16 is the worst among the competitors. Any further help pleaaaaaase??? Hi askjacqui, Please be informed that we have already tested the workaround steps with few customers and it worked on their computers.
Even after disabling the Shockwave Flash Object plug-in, the YouTube videos are playing in Internet Explorer. If the videos doesn’t play, kindly enable the plugin back. Sorry, we don’t have any ETA when this issue will be resolved, however our support team is working on high priority to resolve it at the earliest. Once it is resolved you will be notified by our support team.
I paid for the upgrade to Real Player and regret it. I cannot get it to work. I have reinstalled it 6 times, was told to uninstall real player and just use downloader, can’t find it on my computer, oh, found it, will not open to see what it is doing, it is there but has no display. Tech support SUCKS and said they were open till 5 PST, lie!
Texas time of 5:20 – (3:20PST) gone! Looked all over internet, check accelerators – a-ok, still not working. Worked, then did not, then wanted me to upgrade, did already, upgrade again, can’t, logged in, still piss poor and will not download videos, will not play mp4, will not convert mp4, WHAT PART OF PISS POOR IS NOT UNDERSTOOD? Looking for something else.
Worked with computers for MANY years, and they are piss poor. I downloaded different videos on YouTube but it turned out to be unplayable and ‘A General Error has occurred’ appears.
It won’t also play on other players. However, when I downloaded the same videos using a different downloader, they work and can be played just fine. Even RealPlayer can play it if I chose to open the video with it. Why is it that when I use Realdownloader to download a video, it won’t play but there’s no problem when I use a different downloader? I am using RealPlayer 16 on my laptop with Windows 7. Dear Real Player Team Please think again.
This is NOT exclusively to do with You Tube. I regularly download clips from BoardGameGeek, they used to download as flvs, now they download as MP4s but the catch is that no player can play them. This is therefore a RealPlayer problem. In despair at how long this is taking to put right, I uninstalled Realplayer 16 and reinstalled Realplayer 15 but guess what.with IE10 I can no longer download using 15. Great job – we are all locked into 16 when 15 worked perfectly well. Heads should be rolling at Realplayer.
Looking for some help please. Problems with.MP4 files downloaded from Youtube. Download button shows on Youtube and seems to work. You can see the download progress. Problem occurs when trying to play the downloaded videos and all problems are with the.MP4 file format. No problem with.FLV files.
Read thru this comment section and also read thru the temporary solution. Have included examples below to hopefully assist whichever entity might be having the problem (RealPlayer, Youtube, FlashPlayer or Quicktime). My system info: Windows XP SP3 Internet Explorer 8.0.6001.18702 Real Player (win32) Version 16.0.2.32 RealDownloader V 1.3.2.28 Quicktime V 7.7.4 (1680.86) Flash Player 11.7.700.224 Redownloaded Quicktime & Flash but have not reinstalled Realplayer. It is as current as your last automatic update. Playing in RealPlayer: Some.MP4 downloads from Youtube can be opened in RealPlayer & will play fine (get video & sound) Some.MP4 downloads from Youtube will not display. You can see the name of the video above the play/pause button & you can see the counter increase and play position bar advances but no video or sound. Playing In Quicktime: Some.MP4 downloads from Youtube will play fine (get video & sound).
Example: Some.MP4 downloads from Youtube have no videoor sound (just black screen) even though counter continues to increase and play position bar advances. Example: In Windows Explorer if double click on file: Some.MP4 downloads will not display the video screen & you only see the top & bottom controls of the Quicktime screen. (obviously no screen so no video or sound.) example.
Realplayer Team – I think you’ve misdiagnosed what’s happening. Some songs that I’ve downloaded are listed as MP4 when I view them in the RP library, and won’t play when I click on them, as others repoer – BUT – if I open the folder holding these files, they are labeled as RP files and WILL play in RP if I click on them in that window.
Also, some RP files in that folder are not appearing in the library in RP, and when I click on some songs in RP;ibrary and go to “find file” RP says it can’t fimnd the file even though it is in the file folder. You’ve got some RP issue that goes far beyond file formats being presented by You Tube. Oh, and the workaround at your page below, seems impossible. The RP download button won’t even appear if the youtube video isn’t playing, and the video won;t play with the flaash add-on disabled. Hi all of you loyal Real Player FansIsn’t it wonderful to know that you can update and update and get all the plus features including being able to covert MPEG 4 to MPEG 3; triming slicing etc. And then one day you find out that NOTHING WORKS.
You upgrade and then you find that you no longer have download and record (I think) and then one day you find out that you no longer have the download feature over your video that you are trying to download. Then you have to go through all the trouble to find out what is wrong when Real Player advertises just download basic real player and you will be able to play MPEG 4 and all different formats. Just click on download and instant play.
So we find out that we have to to through Real Player to File to Web Browsers to You Tube in order to get the download button – we are all excited and then try to play the video only to find out that there is a error message and you can’t play the song. Then you see the buttom that says do you wish to convert to another format and you say great only to find out that you don’t have enough disc space or some stupid thing. So now you are back to square oneso they ask do you you have Quick Time well you may be able to play it through that or maybe you can’t do it because you have Widows XP or Windows 7 and of course maybe it is because you have the shock object enabled and it should be disabled; or maybe you should just get rid of flash driveI spent over 35 minutes with a technician at work the other day while he dictated and I deleted adn reinstalled internet exployer only to find out that that did not solve my problem with getting a download buttom to appear over a video from You Tube. Nothing is simple anymore.first Webshots left.still sore about that and now ther is nothing but problems with Real Payer.
When you buy a computer to take to work just you can play you tube music videos and find out that you can no longer do this it makes your blood boil. So we will all hang in there while we are all bitting my lips waiting to see if Real Player finally fixes its problem with being able to play MPEG4 videos in Real Player and that is only if you can download them. I guess we will ahve to delete all the videos we have downloaded already and start all over again when what ever it is that is wrong is fixed. I am no computer genius and I can barely keep up with Iphone.
I just felt I had to express my thoughts today. I guess when I hit the submit button it will not take this comment because I don’t know what website I am on (my mind is gone spending days trying to fix issues which are not mine. Thanks and everyone have a great day! Try to update your RealPlayer by following: 1.
Open RealPlayer. Click the RealPlayer logo and click on Check for Update: – If the Message Center window appears, click Update to get the latest version of RealPlayer. – If the AutoUpdate window appears, scroll through the list, select RealPlayer or any plug-ins that you want to update, and click Install. Plug-ins will install automatically. After that try to download any video and play it using RealPlayer. If the issue still persists, let us know. Hi Scott and everyone else that is still frustrated about Real Player and not being able to find download button and then if you go through Real Player and file to find new browser you will most certainly be able to download but then it will not play.
Here is what I have found and do not understand. I have Windows XP at work – I have the lastest downloads that Real Player 16 Plus has to offer – 2. At home I have Windows 7 – Latest downloads available – I am able to download you tube videos from home and they will play but cannot download at work. I don’t know if it is a difference in the operating systems – The one thing that I have not been able to do with either computer is to convert MPeg 4 to MPeg 3.
As a matter of fact I can’t convert anything on Real Player no matter what version. This is very disturbing since you pay for the service. I too have been patiently waiting for this fix. Everything was working just fine until MAYBE and I say MAYBE you tube changed their format. Life just is not as simple as it once was. We will all just sit and wait – I have done everything that has been suggested to be able to download like I used to and nothing works. Most of all the new music videos will download if you go through Real Player – File new browser but when you go to play them back you get an error message.
I don’t know about anyone else but I am about to start looking for some other program that will download and play music videos. I used to love Real Player but am losing interest real quick. If I see another message that says try this or make sure you have the latest everything I think I will scream. I am waiting to see them send me a message saying upgrade this and your problem is fixed. Then then.we shall all be waiting and still trying to fix this issue. Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.
Please note that you may need to re-enable the RealDownloader extension in your web browser as well by following: After re-installing RealPlayer, please re-download the videos that previously received the “General Error” message. If the issue persists, please send an email to, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance. Please be informed that, FLV videos will now download as.Mp4 format. This issue has been fixed in the latest build of RealPlayer 16, released on August 21. If you are currently using RealPlayer Plus 16 or the free version: Please open RealPlayer, click the RealPlayer logo in the upper left, and select Check for Update. You will then be able to update your RealPlayer to the newest build. Please note that you may need to re-enable the RealDownloader extension in your web browser as well by following this link: After updating RealPlayer, please re-download the videos that previously didn’t work and play and convert the video using RealPlayer.
IF the issue still persist, please send an email to, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance. It seems that the videos are protected by DailyMotion. Hence, you can no longer use RealPlayer to download from DailyMotion web site.
Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link: Note: Make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer. After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser, If this doesn’t work, please send an email to, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance. It looks like you are using older build of RealPlayer. This issue has been fixed in the latest build of RealPlayer 16 (16.0.3.51), released on August 21. If you are using the free version, please open RealPlayer, click the RealPlayer logo in the upper left, and select Check for Update. You will then be able to update your RealPlayer to the newest build.
Please note that you may need to re-enable the RealDownloader extension in your web browser as well by following this link: After updating RealPlayer, please re-download the videos and play it using RealPlayer. If this doesn’t work, please send an email to, include a brief description of the issue, copy and paste the link to this thread within the email for further assistance. Yes, RealPlayer PLUS Team. I’ve been waiting since March of ’13 for the fix. I’ve spent my money on you but you no longer work for me! You’re useless.
Where is the fix.? My cds are stored in Windows Media Player, so if i can no longer download my videos to RP, why have it???? Hey people, where’s the fix.
AND why did it take you SOOOOOO long to admit to me on the phone that there was a YT compatibility problem now? I’m thinking you will never work your way around this because YT does not want you to be compatible with it; afterall, you can burn these videos (if you can download them). You won’t have a fix, will you????? HONESTY, PLEASE!
Anyone else, is there a program that will download videos from YT and burn them? I would pay more than RP Plus $ to be able to accomplish this task.
I can imagine how upsetting it is to wait so long for.MP4 fix. I’m happy to inform that a compatibility issue was preventing some.MP4 files from playing in RealPlayer. Essentially, the files that are being downloaded are not actually MP4s but a new streaming format that was being misidentified as MP4.
This issue has been fixed in the latest build of RealPlayer 16, released on August 21. Since you are a paid customer you are entitled to live support.
I’ve sent a message to the email address associated with your account. Please respond and we’ll go from there. Have a bunch of old mp4 videos, that Real Player used to play. I’m currently using (again) 15.0.6.14, distribution R76END. I had at one time, the newfangled Realplayer Cloud. After multiple starts, it would sometimes work. Thus the reason I reverted back to a previous version.
In the past, those old MP4 videos worked; now the video plays, but not the audio. Do I need to revert to Realplayer 14, or 13?
I re-emphasize: These videos USED to play, including the audio. On Real Player. Thanks for your time.
I like using Real, because I am able to rename, and thus categorize stuff. I am now using an Asus F55U, with 8.1, AMD dual-core processors. All the rest of the stuff going on is magic to me. I’m computer illiterate.
By default, RealPlayer can play RealAudio, RealVideo, and MPEG files. It can also play other media types if the appropriate plug-ins and codecs (compression/decompression systems) are installed. However, RealPlayer cannot play files that your computer does not recognize. To install the codecs required for your system to recognize other types of files, download and install the media player or its codec package that was originally designed to play back that media. Try installing free codec pack like Klite and QuickTime Player. Then you can play the videos.
Klite Codec Pack: QuickTime: If you need further assistance, please send an email to.